You have questions, we have answers!

Learn more about how your ESCO protection works.

Can I get ESCO protection for a hearing aid that’s out of warranty?

ESCO provides protection for many hearing aid owners who would be left out by other programs. We do require that your hearing aid professional inspect the hearing aid before granting coverage, to ensure it’s in good working condition. We cover hearing aids up to 7 years of age.

Does ESCO cover normal wear and tear to my hearing aid?

Yes, if you have coverage under ESCO’s Platinum Plan. Compare ESCO protection plans to determine the level of coverage that’s right for you.

Is the claims process quick?

Yes! Just complete and submit your claim within 90 days of your loss or damage, and we’ll do our best to issue a response within one working day. No notary is required! If you’ve lost or damaged your hearing aid, learn how to file a claim.

Does ESCO require a specific repair lab or only one manufacturer?

No. Hearing aid professionals in the ESCO network may work directly with the manufacturer of your hearing aid or with the repair lab of choice. However, in some cases, when the hearing aid is repaired by a lab or manufacturer other than the original manufacturer, it may jeopardize any future repairs or replacements by the original manufacturer.

How do I know I still have coverage?

ESCO will mail you a renewal notice prior to your policy’s expiration date. The renewal encourages you to visit your hearing aid professional for regular maintenance that is essential to keeping your hearing aid in good working condition. ESCO also sends your hearing aid professional a registration card to keep on hand in your patient file.

Have other questions? Call 1-800-992-3726 and we’ll be happy to help.